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What Should I Expect From A Janitorial Services Company?

Updated: Oct 5, 2023

When hiring a janitorial services company, you can reasonably expect a range of services and standards of performance. The specific expectations may vary depending on your needs and the terms of your contract, but here are some common things you can expect from a reputable janitorial services company:

  1. Cleaning Services: The primary expectation is that the company will provide thorough cleaning services for your facility. This includes tasks such as dusting, vacuuming, mopping, and sanitizing surfaces in common areas, offices, restrooms, and other specified spaces.

  2. Professional Staff: You can expect the company to employ trained and experienced cleaning professionals who are knowledgeable about industry standards and safety protocols.

  3. Reliable Scheduling: Janitorial services companies should adhere to a reliable cleaning schedule that meets your needs. Whether you require daily, weekly, or monthly cleaning, they should be punctual and consistent.

  4. Tailored Services: The company should work with you to customize their services to meet your specific needs. This may include adjusting cleaning frequencies, focusing on particular areas, or accommodating special requests.

  5. Quality Assurance: A good janitorial company should have a quality assurance program in place to ensure consistent and high-quality cleaning. This may involve regular inspections, feedback mechanisms, and performance evaluations.

  6. Use of Professional Equipment and Supplies: They should use appropriate and well-maintained cleaning equipment and eco-friendly cleaning supplies to ensure effective and safe cleaning.

  7. Safety and Compliance: The company should follow safety guidelines and industry regulations to protect the health and well-being of both their employees and your building occupants.

  8. Communication: Open and effective communication is essential. You should be able to reach out to the company with questions, concerns, or requests, and they should respond promptly.

  9. Insurance: A reputable janitorial services company should be fully insured to protect you in case of accidents, theft, or damage to your property.

  10. Flexibility and Adaptability: They should be willing to adapt to changing circumstances, such as seasonal cleaning needs or unexpected situations (e.g., a spill or accident that requires immediate attention).

  11. Cost Transparency: You should receive a clear and detailed pricing structure upfront, with no hidden fees or unexpected charges.

  12. References and Testimonials: A reliable janitorial services company should be able to provide references or testimonials from satisfied clients to demonstrate their track record.

  13. Sustainability Practices: If sustainability is important to your organization, you can expect the janitorial company to offer environmentally friendly cleaning solutions and practices.

  14. Problem Resolution: In the event of any issues or complaints, the company should have a process in place to address and resolve them quickly and professionally.

  15. Legal Compliance: They should comply with all relevant laws and regulations, including employment laws, environmental regulations, and industry standards.

It's essential to thoroughly discuss your expectations and requirements with the janitorial services company before entering into a contract to ensure that both parties have a clear understanding of what is expected and what will be delivered. A well-defined contract should outline all the services, expectations, and terms of the agreement to avoid misunderstandings in the future.

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